Why are you taking £6.99 out of my bank and have been for the last 4 years roughly when I don’t even have a xbox or had one and it shows I’ve not had a subscription since 2018

Hello there! We understand your concern regarding the recurring charge of £6.99 from your bank account. We apologize for any inconvenience this may have caused you. We have researched and found out that this charge is related to Xbox Live Gold subscription.

Here are some possible reasons why you are being charged for Xbox Live Gold subscription:

– You may have signed up for a free trial of Xbox Live Gold in the past, and forgot to cancel it before the trial period ended. This would have automatically enrolled you in a paid subscription.
– Someone else may have used your credit card or bank account to sign up for Xbox Live Gold without your knowledge.
– There may be a mistake or error in the billing system, causing you to be charged for a subscription you never signed up for.

To resolve this issue, we recommend the following steps:

1. Check your email for any confirmation or receipt of Xbox Live Gold subscription. This will help you determine if you or someone else signed up for it.

2. Contact Xbox customer support to inquire about the charges and request a refund if necessary. You can reach them through their website or by phone.

3. If you suspect that someone else used your credit card or bank account to sign up for Xbox Live Gold, contact your bank or credit card company immediately to report the unauthorized charges and request a chargeback.

4. If the issue persists, you may need to cancel your credit card or bank account and open a new one to prevent further unauthorized charges.

We hope this information helps you resolve the issue. If you have any further questions or concerns, please do not hesitate to contact us.

Conclusion

We hope that the steps we provided will help you resolve the issue with the recurring charge for Xbox Live Gold subscription. If you have any further questions or concerns, please do not hesitate to contact us. Thank you for bringing this to our attention and we apologize for any inconvenience this may have caused.

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