Sorry, we didn’t recognize your sign-in details

Skype is a popular communication tool that allows users to make voice and video calls, send instant messages, and share files with others. However, sometimes users may encounter issues while signing in to their Skype account. If you are facing the error message “Sorry, we didn’t recognize your sign-in details” while trying to log in to Skype, here are some possible solutions to fix the problem:

1. Check your username and password: Make sure that you are entering the correct username and password for your Skype account. Double-check for any typos or spelling mistakes.

2. Reset your password: If you have forgotten your password, you can reset it by clicking on the “Forgot my password” link on the Skype login page. Follow the instructions to reset your password and try logging in again.

3. Clear your browser cache: Sometimes, clearing your browser cache can help resolve sign-in issues. Go to your browser settings and clear the cache and cookies. Then try logging in to Skype again.

4. Check your internet connection: Ensure that you have a stable internet connection. If your internet connection is slow or unstable, it may cause issues while signing in to Skype.

5. Update Skype: Make sure that you have the latest version of Skype installed on your device. Outdated versions of Skype may cause sign-in issues.

If none of the above solutions work, you can contact Skype support for further assistance. They will be able to help you resolve the issue and get you back to using Skype.


I hope that one of these solutions helped you fix the “Sorry, we didn’t recognize your sign-in details” error on Skype. If you continue to experience issues, don’t hesitate to reach out to Skype support for further assistance. Happy Skyping!

Answer Prime

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