Feature update to Windows 10, version 1703 – Error 0x80070020

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If you are encountering the error code 0x80070020 while trying to install the feature update to Windows 10, version 1703, then you are not alone. This error code usually indicates that there is a file or folder that is currently in use and cannot be modified or deleted. This can be frustrating, but there are a few things you can try to fix the issue.

Here are some steps you can take to resolve the error code 0x80070020:

1. Restart your computer: Sometimes, simply restarting your computer can resolve the issue. This will close any programs or processes that may be using the file or folder that is causing the error.

2. Disable your antivirus software: Your antivirus software may be preventing the update from installing. Try disabling your antivirus software temporarily and then attempt to install the update again.

3. Use the Windows Update Troubleshooter: Windows has a built-in troubleshooter that can help identify and fix issues with Windows Update. To access the troubleshooter, go to Settings > Update & Security > Troubleshoot > Windows Update.

4. Clear the Windows Update cache: Sometimes, the Windows Update cache can become corrupted and cause issues with updates. To clear the cache, open Command Prompt as an administrator and type the following commands:

net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
ren C:WindowsSoftwareDistribution SoftwareDistribution.old
ren C:WindowsSystem32catroot2 catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver

5. Perform a clean boot: A clean boot will start your computer with a minimal set of drivers and startup programs, which can help identify and resolve issues with updates. To perform a clean boot, follow these steps:

a. Press Windows key + R to open the Run dialog box.
b. Type msconfig and press Enter.
c. In the System Configuration window, click on the Services tab.
d. Check the box next to Hide all Microsoft services.
e. Click on Disable all.
f. Click on the Startup tab.
g. Click on Open Task Manager.
h. In the Task Manager window, disable all startup programs.
i. Close Task Manager and click OK in the System Configuration window.
j. Restart your computer and try to install the update again.

If none of these steps work, you may need to contact Microsoft


Hopefully, one of these solutions was able to resolve the error code 0x80070020 and allow you to successfully install the feature update to Windows 10, version 1703. If you continue to experience issues, don’t hesitate to reach out to Microsoft for further assistance.

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