Windows 8.1 Skype doesn’t load.

If you are facing issues with Skype not loading on your Windows 8.1 device, there could be several reasons behind it. Here are some possible solutions that you can try to fix the issue:

1. Check your internet connection: Make sure that your device is connected to a stable internet connection. Poor internet connectivity can cause Skype to not load properly.

2. Update Skype: Ensure that you have the latest version of Skype installed on your device. You can check for updates by going to the Microsoft Store and searching for Skype. If there is an update available, click on the “Update” button to install it.

3. Clear Skype cache: Sometimes, the cache files stored by Skype can cause it to not load properly. To clear the cache, follow these steps:

– Close Skype if it is running.
– Press the Windows key + R to open the Run dialog box.
– Type “%appdata%Skype” (without quotes) and press Enter.
– Delete the folder named “shared.xml”.
– Restart Skype and check if it loads properly.

4. Reinstall Skype: If none of the above solutions work, you can try uninstalling and reinstalling Skype on your device. To do this, follow these steps:

– Press the Windows key + X and select “Apps and Features”.
– Find Skype in the list of installed apps and click on it.
– Click on the “Uninstall” button and follow the on-screen instructions to uninstall Skype.
– Once Skype is uninstalled, go to the Microsoft Store and search for Skype.
– Click on the “Install” button to reinstall Skype on your device.

By following these solutions, you should be able to fix the issue of Skype not loading on your Windows 8.1 device. If the problem persists, you can contact Skype support for further assistance.


We hope that these solutions were helpful in resolving the issue of Skype not loading on your Windows 8.1 device. If you have any further questions or concerns, please don’t hesitate to contact Skype support for additional assistance. Thank you for using Skype!

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