Teams set Presence to Away Randomly

Presence status is an essential feature in Microsoft Teams that allows team members to know whether their colleagues are available or not. However, some users have reported that their presence status changes to “Away” randomly, even when they are actively using the application. This issue can be frustrating, especially when it affects team collaboration and communication.

There could be several reasons why your presence status changes to “Away” randomly in Microsoft Teams. Here are some possible causes and solutions to fix the problem:

1. Inactivity Timeout: Microsoft Teams automatically sets your presence status to “Away” after a certain period of inactivity. By default, this timeout is set to 5 minutes. If you are not actively using the application, your presence status will change to “Away” after this time. To fix this issue, you can change the inactivity timeout settings in Microsoft Teams. Here’s how:

– Click on your profile picture in the top right corner of the Teams app.
– Select “Settings” from the drop-down menu.
– Click on “Privacy” from the left-hand menu.
– Under “Inactivity,” adjust the slider to the desired time limit before your status changes to “Away.”

2. Network Connectivity Issues: If your network connection is unstable or weak, it can cause Microsoft Teams to lose connection with the server, resulting in a change in your presence status. To fix this issue, you can try the following:

– Check your network connection and ensure that it is stable.
– Restart your router or modem to refresh your network connection.
– Try using Microsoft Teams on a different network to see if the issue persists.

3. Outdated Version of Microsoft Teams: If you are using an outdated version of Microsoft Teams, it can cause various issues, including a change in your presence status. To fix this issue, you can try updating Microsoft Teams to the latest version. Here’s how:

– Click on your profile picture in the top right corner of the Teams app.
– Select “Check for updates” from the drop-down menu.
– If an update is available, click on “Update” to install it.

In conclusion, if your presence status changes to “Away” randomly in Microsoft Teams, it can be due to various reasons, including inactivity timeout, network connectivity issues, or an outdated version of the application. By following the solutions mentioned above, you can fix the problem and ensure that your presence status accurately reflects your availability to your team members.

Conclusion

I hope that the solutions provided above have helped you fix the issue of your presence status changing to “Away” randomly in Microsoft Teams. Remember to check your inactivity timeout settings, network connectivity, and update your application to the latest version to ensure that your presence status accurately reflects your availability to your team members. If you continue to experience this issue, don’t hesitate to seek further assistance from Microsoft support.

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