Shared mailbox copies items “sent as” to both personal and the shared mailboxes sent items.

If you are using a shared mailbox in Outlook and have noticed that items sent as the shared mailbox are also appearing in your personal sent items folder, you are not alone. This is a common issue that many Outlook users face. The good news is that there is a solution to this problem.

The reason why items sent as the shared mailbox are also appearing in your personal sent items folder is that Outlook is set up to automatically save a copy of all sent items in the default sent items folder. This default setting can be changed, and you can choose to save sent items only in the shared mailbox sent items folder.

Here are the steps to fix this issue:

1. Open Outlook and go to the File tab.
2. Click on Options and then select Mail.
3. Scroll down to the Save messages section and click on the Save copies of messages in the Sent Items folder checkbox.
4. Click on the drop-down menu next to the checkbox and select Other folders.
5. Select the shared mailbox sent items folder from the list of folders.
6. Click OK to save the changes.

Once you have made these changes, all items sent as the shared mailbox will only appear in the shared mailbox sent items folder and not in your personal sent items folder.

In conclusion, if you are experiencing the issue of items sent as the shared mailbox appearing in your personal sent items folder, you can easily fix it by changing the default setting in Outlook. By following the steps outlined above, you can ensure that all sent items are saved only in the shared mailbox sent items folder.

Conclusion

By following these simple steps, you can easily resolve the issue of items sent as the shared mailbox appearing in your personal sent items folder. We hope that this solution has been helpful to you and that you can now use your shared mailbox in Outlook without any further issues. If you have any other questions or concerns, please do not hesitate to reach out for further assistance.

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