Windows 7 – Windows update stuck at 0kb 0%

If you are experiencing issues with Windows update getting stuck at 0kb 0%, don’t worry, you are not alone. This is a common problem that many Windows 7 users face. The good news is that there are several solutions that you can try to fix this issue.

Here are some of the solutions that you can try:

1. Restart your computer: Sometimes, a simple restart can fix the issue. So, try restarting your computer and see if it resolves the problem.

2. Check your internet connection: Make sure that your internet connection is stable and working properly. If your internet connection is slow or unstable, it can cause Windows update to get stuck.

3. Disable your antivirus software: Sometimes, antivirus software can interfere with Windows update and cause it to get stuck. So, try disabling your antivirus software temporarily and see if it resolves the issue.

4. Run Windows update troubleshooter: Windows update troubleshooter is a built-in tool in Windows 7 that can help you fix issues with Windows update. To run the troubleshooter, go to Control Panel > Troubleshooting > System and Security > Fix problems with Windows Update.

5. Reset Windows update components: If none of the above solutions work, you can try resetting Windows update components. To do this, follow these steps:

– Open Command Prompt as an administrator.
– Type the following commands one by one and press Enter after each command:
net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
– Rename the SoftwareDistribution and Catroot2 folders by typing the following commands:
ren C:WindowsSoftwareDistribution SoftwareDistribution.old
ren C:WindowsSystem32catroot2 Catroot2.old
– Type the following commands to restart the services:
net start wuauserv
net start cryptSvc
net start bits
net start msiserver
– Restart your computer and try running Windows update again.

In conclusion, if you are facing issues with Windows update getting stuck at 0kb 0%, try the solutions mentioned above. If none of the solutions work, you can try contacting Microsoft support for further assistance.


I hope that the solutions mentioned above were helpful in resolving the issue with Windows update getting stuck at 0kb 0%. If you have any further questions or concerns, don’t hesitate to reach out to Microsoft support for assistance. Thank you for using our services.

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