Can’t use PIN to login (code 0x80090016)

If you are facing an issue where you are unable to use your PIN to login to your Windows device and are receiving the error code 0x80090016, then you are not alone. This error code usually indicates that there is a problem with the user profile or the PIN itself. However, there are a few things that you can try to fix this issue.

Here are some solutions that you can try:

1. Restart your computer: Sometimes, a simple restart can fix the issue. So, try restarting your computer and see if the problem persists.

2. Check your user profile: Make sure that your user profile is not corrupted. To do this, you can create a new user account and try logging in with the new account. If you are able to log in with the new account, then the issue is with your old user profile.

3. Reset your PIN: If the issue is with your PIN, then you can try resetting it. To do this, go to Settings > Accounts > Sign-in options > Windows Hello PIN > I forgot my PIN. Follow the on-screen instructions to reset your PIN.

4. Use your password to login: If none of the above solutions work, then you can try using your password to login instead of your PIN. To do this, click on the “Sign-in options” button on the login screen and select “Password”.

5. Update your Windows: Make sure that your Windows is up-to-date. Sometimes, an outdated Windows version can cause issues with the login process. To update your Windows, go to Settings > Update & Security > Windows Update and click on “Check for updates”.

In conclusion, if you are facing the error code 0x80090016 while trying to login with your PIN on Windows, then try the above solutions one by one until the issue is resolved. If none of the solutions work, then you may need to contact Microsoft support for further assistance.


In conclusion, I hope that the solutions provided were helpful in resolving the issue with your PIN login on Windows. If you continue to face the error code 0x80090016, don’t hesitate to reach out to Microsoft support for further assistance. They will be able to provide you with more advanced troubleshooting steps to fix the issue. Thank you for using our service.

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