If you are encountering the “Cached Credentials Have Expired. Please Sign In” error message in MS Office, even when you have already signed in, it can be quite frustrating. This error message usually appears when the cached credentials stored on your computer have expired, and MS Office is unable to authenticate your account.
Here are some steps you can take to fix this issue:
1. Restart MS Office: Sometimes, simply restarting MS Office can resolve the issue. Close all MS Office applications and then reopen them to see if the error message disappears.
2. Clear Cached Credentials: Clearing the cached credentials stored on your computer can also help resolve the issue. Here’s how to do it:
a. Press the Windows key + R to open the Run dialog box.
b. Type “control keymgr.dll” and press Enter.
c. In the Credential Manager window, click on “Windows Credentials”.
d. Locate the credentials related to MS Office and click on “Remove”.
e. Restart MS Office and sign in again.
3. Update MS Office: Make sure that you have the latest version of MS Office installed on your computer. Sometimes, outdated versions can cause authentication issues.
4. Check your Internet Connection: Ensure that you have a stable internet connection. If your internet connection is unstable, MS Office may not be able to authenticate your account.
In conclusion, the “Cached Credentials Have Expired. Please Sign In” error message in MS Office can be resolved by restarting MS Office, clearing cached credentials, updating MS Office, and checking your internet connection. If none of these solutions work, you may need to contact MS Office support for further assistance.ConclusionI hope that the steps provided were helpful in resolving the “Cached Credentials Have Expired. Please Sign In” error message in MS Office. If you continue to experience this issue, don’t hesitate to reach out to MS Office support for further assistance. Thank you for using our services.