Microsoft Teams video feed goes purple during a call

If you are experiencing a purple video feed during a Microsoft Teams call, it can be frustrating and disruptive to your communication. However, there are a few potential solutions that you can try to fix the issue.

Here are some steps you can take to troubleshoot and resolve the problem:

1. Check your internet connection: A weak or unstable internet connection can cause video feed issues during a Teams call. Make sure that your internet connection is stable and strong enough to support video calls.

2. Restart your device: Sometimes, simply restarting your device can fix the issue. Close all applications and restart your device to see if the problem persists.

3. Update your Teams app: Make sure that you have the latest version of the Teams app installed on your device. Check for updates and install any available updates to ensure that your app is up-to-date.

4. Check your camera settings: Ensure that your camera is properly connected and configured in Teams. Go to the Teams settings and check your camera settings to make sure that it is selected as the default camera.

5. Disable hardware acceleration: Sometimes, hardware acceleration can cause video feed issues in Teams. Disable hardware acceleration in the Teams settings to see if it resolves the problem.

6. Contact Microsoft support: If none of the above solutions work, you can contact Microsoft support for further assistance. They can help you troubleshoot the issue and provide a solution.

In conclusion, a purple video feed during a Microsoft Teams call can be frustrating, but there are several potential solutions that you can try to fix the issue. By following the steps outlined above, you can troubleshoot and resolve the problem and get back to productive communication with your team.

Conclusion

In conclusion, we hope that the solutions provided above have helped you resolve the issue of a purple video feed during a Microsoft Teams call. If you continue to experience the problem, don’t hesitate to reach out to Microsoft support for further assistance. With these troubleshooting steps, you can ensure that your Teams calls are smooth and productive.

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